Student Complaints

Students who have complaints that have not otherwise been resolved through contact with Academic Advising, Enrollment Services, Financial Aid Support Team, University Operations Support, or Technical Support may submit their request to OACS@capella.edu.

If a complaint is not settled to the student’s satisfaction in a state where Capella is delivering distance education by virtue of its participation in the State Authorization Reciprocity Agreement (SARA), the student may, after a final institutional decision is made, appeal the decision to the Minnesota Office of Higher Education (MOHE), Capella University's State Portal Agency under SARA. MOHE is the contact point for student complaints in states covered by SARA (this process does not apply to grade disputes or student conduct violations or to those students receiving distance education from Minnesota.). The decision must be appealed within two years of the incident about which the complaint is made. The resolution of a complaint by MOHE, will be final, with limited exception. For more information on SARA, see the university’s state licenses and approvals listed under Capella University - Legal, Regulatory, & Accreditation Information, the general information section of the catalog, or www.nc-sara.org.